Hoon Maritime Institute – Cancellation & Refund Policy

This Cancellation & Refund Policy applies to all course bookings made on www.hoon.co.in for Hoon Maritime Institute (HMI), including Kolkata and Noida campuses.

By booking a course, paying any amount, and proceeding through the online booking process, the candidate confirms that he/she has read, understood, and agreed to this Refund Policy, the Terms & Conditions, Shifting Policy, Attendance Rules, and other applicable Institute policies and DGS / DGMA regulations. The same is accepted by the candidate at the time of booking through the online confirmation / checkbox process.

How to Request Cancellation ?

If a candidate wishes to cancel a booked course, a written cancellation request must be submitted to the Institute by email only.

Official Email IDs

Kolkata Campus: hmi.kolkata@hoon.co.in

Noida Campus: hmi.noida@hoon.co.in

Subject Line : Cancellation Request: [Course Name] – [Course Date]

The cancellation email must include:

• Candidate’s Full Name
• INDOS Number
• Registered Mobile Number
• Course Name
• Original Booking Date
• Course Commencement Date
• Copy of the payment receipt / booking confirmation

Important: Emails sent to the wrong campus email ID or to any other unofficial email ID will not be entertained and may be discarded.

Refund Eligibility

Refund will be calculated on the total course fee of the originally booked course.

A. Booking Amount Only Paid : If the candidate has booked the course by paying only the minimum booking amount / registration amount, no refund shall be applicable and the amount paid shall be forfeited.

B. Full Course Fee Paid : If the candidate has paid the full course fee, the following refund shall apply:

Institute-Initiated Postponement:-

• As per applicable DGS / DGMA regulations, a batch may be postponed due to insufficient batch strength as required under DGS rules; or
• DGS / DGMA server or portal related issues; or
• internal operational or technical reasons of HMI.

In such cases, the booking will normally be transferred to the next available batch, unless the candidate sends an email requesting any other available batch date from the published schedule.

If the candidate chooses to cancel the course because the Institute has postponed the batch and the course has not yet commenced, a full refund of the course fee paid will be initiated to the candidate’s bank account.

The refund is normally processed on the next working day after approval; however, it may take up to a maximum of 7 working days.

DGS Portal Upload Exception:-

If, due to a DGS / DGMA portal or server related technical issue, the candidate’s INDOS / profile is not uploaded successfully while the batch is otherwise being conducted, the Institute may allow the candidate to attend any future available batch after the technical issue is resolved. In such cases, no refund shall be applicable.

Important Conditions applicable to this Refund Policy:-

• The above refund policy applies only to the course originally booked.
• If a course has been shifted / carried forward to another date, no refund shall be applicable for the shifted booking.
• No refund is permitted for package course bookings.
• No refund is provided for shifting fee paid to the Institute.
• Any processing charges, gateway charges, bank charges, or deductions applicable under Institute policies shall be borne by the candidate.

Mode of Refund

Approved refunds will be transferred only to the bank account of the candidate through NEFT / RTGS / bank transfer.

Bank details may be requested by the Institute through the registered email ID.

Refunds are normally processed within 7–10 working days from the date of approval, unless otherwise specifically mentioned in this policy.

NRE / Foreign Account Advisory

Candidates are strongly advised to use an Indian Resident account or NRO account while making course payments.

If payment is made through an NRE account, foreign account, or any account where automatic reversal / return transactions are restricted by banking rules, any reversed or returned amount may not be credited back automatically to the candidate’s account.

HMI shall not be responsible for delays, non-credit, reversal restrictions, intermediary bank charges, exchange differences, or any banking limitations arising from the use of NRE / foreign accounts.

Official Communication

For cancellation, refund, shifting, grievance, or any special request, candidates must communicate only through the official email ID of the booked campus.

Communication through personal staff numbers, personal WhatsApp, or unofficial email IDs will not be treated as official communication, and the Institute shall not be responsible if such communications are not received, answered, delayed, or remain unresolved.

For general verbal queries only, candidates may contact the registered mobile number: 98310 46240

Final Decision

All cancellation and refund requests are subject to verification of records, eligibility under this policy, and approval by the Management.

The decision of Hoon Maritime Institute shall be final and binding in all matters relating to cancellation, refund, processing charges, and interpretation of this policy.