These Terms and Conditions apply to all candidates booking any course at Hoon Maritime Institute (HMI), including Kolkata and Noida campuses. By booking a course, paying any amount, or proceeding with the admission process, the candidate confirms that he/she has read, understood, accepted, and agreed to all the terms, refund policy, shifting policy, attendance rules, and other applicable Institute policies and DGS / DGMA regulations.
1. Course Selection and Booking
Candidates are advised to carefully finalise their training program before booking.
A course can be booked by paying the minimum booking amount prescribed by the Institute.
The remaining balance fee must be paid at least 2 working days before the course start date through the My Booking section of the website or mobile application.
If the balance fee is not paid at least 1 working day before the course start date, the candidate will not be uploaded to the DGS E-Governance batch, and the booking amount will be forfeited.
Sunday is not considered a working day.
2. Course Shifting Policy (Except GMDSS Courses)
If a candidate is unable to attend the booked batch, the course may be shifted to the next available batch within 6 months, subject to seat availability.
Shifting Charges>
Request for Course Shifting
Shifting Charge
7 working days or more before course start
Rs. 500 per course
2 to 6 working days before course start
Rs. 1,000 per course
Less than 2 working days before course start
Shifting not permitted
Important:
Shifting requests must be sent by email only.
Shifting is confirmed only after email approval and payment of applicable charges.
No refund is permitted on the booking amount.
Course bookings / packages are non-transferable; a booking cannot be shifted or transferred to another candidate.
The decision of the Management shall be final and binding.
3. GMDSS Course Shifting
For GMDSS courses, no shifting is permitted within 1 month prior to the course commencement date.
If a shifting request is accepted before the above restriction period, a fixed shifting charge of Rs. 2,000 per course will be applicable, subject to seat availability and management approval.
4. Payment and Cancellation Rules
All cancellations and refunds shall be governed by the separate "Cancellation and Refund Policy" published on the Institute's website.
Candidates should preferably make payments from their own bank account, debit card, credit card, or UPI account.
Payments made from another person's account are acceptable; however, there should be no complaint, dispute, chargeback, or objection from the account holder.
In case any complaint, dispute, or investigation arises regarding a third-party payment, the candidate must submit the relevant supporting documents and clarification requested by the Institute.
The Institute reserves the right to verify such payments and take appropriate action if the payment is found to be unauthorized, disputed, or suspicious.
Payment gateway / bank transaction charges are payable by the candidate and are non-refundable under all circumstances, including cancellation, refund, or chargeback requests.
By making payment, the candidate agrees not to raise any chargeback request directly with the bank, card issuer, payment gateway, or UPI service provider.
If the candidate has any grievance regarding admission, batch, payment, refund, shifting, cancellation, or any other matter, the same must be submitted by email to the official email ID of the booked campus.
Such grievances will be dealt with strictly in accordance with the Terms and Conditions, Refund Policy, Shifting Policy, and other policies accepted by the candidate at the time of booking.
5. Attendance and DGS / DGMA Compliance
As per applicable DGS / DGMA orders and circulars:
For STCW / Modular / Refresher / Simulator Courses:-
100% attendance is compulsory.
Attendance includes on-time reporting through DGS CDAC facial attendance.
Missing even a part of any class on any day will be treated as absence for the entire day.
Missed sessions cannot be adjusted in another batch.
The candidate may be withdrawn from the DGS batch, the fee may be forfeited, and the entire course may have to be booked and paid for again.
For Competency Courses:-
Minimum 90% attendance is compulsory.
Attendance must also be reflected correctly in DGS CDAC records.
If attendance falls below the required level, the candidate may be withdrawn from the DGS batch, fee may be forfeited, and a fresh booking may be required.
6. E-Learning and Exit Examination
For courses requiring E-Learning, all modules must be completed before the course end date.
Failure to complete E-Learning may result in withdrawal from the Exit Examination without refund.
Required e-learning and pass percentage are specified in each course description and the FAQ section; candidates should check these before booking.
DGS / DGMA permits a maximum of 3 attempts for the Exit Examination for a particular course, as per applicable rules.
If all permitted attempts are exhausted, the candidate must repeat the entire course by paying the full fee again.
7. DGS / DGMA Fees
Course Fee, DGS/DGMA Exit Examination Fee (as applicable), and Certificate Fee are collected separately at the time of first booking.
DGS/DGMA fees are submitted to the respective authorities on behalf of the candidate.
A separate receipt for the Exit Examination and Certificate Fee is available under the "Exit Exam Fee" section of the candidate's My Account on the website/app.
Once paid, these fees are non-refundable under all circumstances.
8. Batch Formation and Postponement
Batches will commence only when at least 25% of the approved batch strength is available, in accordance with applicable DGS/DGMA requirements.
If the required minimum number of candidates is not available, the batch may be postponed to the next suitable available date. Such postponement shall not be treated as cancellation.
For package bookings, no refund shall be provided if a batch is postponed or not commenced due to insufficient candidates. The candidate may attend any other suitable batch/course covered under the package, subject to eligibility and availability.
For an individual course booked separately and not as part of a package, if the Institute does not conduct the course on the scheduled date for any reason, the candidate may either opt for a full refund of the course fee paid or shift to the next suitable available batch.
11. CDAC Attendance Issues
Candidates must regularly check their CDAC attendance status. If facial verification or attendance is not updated correctly, the candidate must send an email addressed to the Principal of the booked campus.
12. Practical Courses
For courses involving practical training, candidates are advised to bring their own boiler shoes / safety shoes. If boiler suits are provided by the Institute for temporary use, normal laundry charges (normally Rs. 100) will be applicable.
13. Certificate and Profile Details
DGS / DGMA certificates are issued as digitally signed certificates.
The certificate will display the name and details available in the candidate's DGS / DGMA profile.
Once generated, the certificate cannot be modified.
Candidates must ensure that their profile and photograph are correct and updated as per passport details before booking the course.
Candidates must ensure, before booking, that their DGS profile photograph complies with DGS requirements (clear white background and 75% face visibility). If the photograph is non-compliant, the Institute will be unable to upload the candidate, and the applicable fee shall be forfeited.
14. Unfair Means and Misconduct
Any attempt to use unfair means, cheating, impersonation, or malpractice in training, attendance, E-Learning, or Exit Examination may be reported to DGS / DGMA and appropriate action may be taken.
15. No Agents and No Placement Promise
Hoon Maritime Institute has no agents or third-party booking partners. Candidates should book only through the official website, www.hoon.co.in, or the official Hoon Maritime Institute mobile application on Android/iOS.
The Institute shall not be responsible for any booking, payment, representation, communication, commitment, or transaction made by any person falsely claiming to be an Institute representative, agent, or authorized person.
Candidates are advised to verify any such communication or claim directly with the Institute through its registered mobile number or registered email ID before making any payment or sharing personal information.
The Institute does not provide, guarantee, assure, or promise any placement, job, sponsorship, promotion, or employment opportunity for any course under any circumstances.
No placement promise is made directly or indirectly through any staff member, representative, consultant, agent, or third party.
Candidates should not pay any additional amount to any person for placement, sponsorship, CDC-related work, profile correction, or similar services. The Institute shall not be responsible for any loss arising from such unauthorized payments or representations.
16. Photography, Videography and Social Media Policy
To protect the privacy, security, and intellectual property of the Institute:-
Photography, videography, audio recording, or live streaming is not permitted inside the campus without prior written permission.
Institute documents, study materials, question papers, equipment, simulators, classrooms, workshops, photographs, videos, or any other internal property shall not be published, shared, forwarded, or uploaded on social media, websites, YouTube, WhatsApp, or any online platform without written permission.
Any unauthorized recording or online publication may lead to disciplinary action, cancellation of training, withdrawal from the batch, and/or legal action.
17. Campus-Specific Rules
Candidates must report to the same campus for which the booking has been made.
Kolkata and Noida campuses are treated as separate approved entities with separate MTI numbers.
Shifting between campuses is not permitted.
Shifting from one course to another course is not permitted.
Any approved shifting shall be applicable only for the same course and the same campus, subject to the applicable shifting policy and seat availability.
18. Official Communication
For all general queries and questions, candidates may contact the Institute on the
For any shifting request, cancellation request, grievance, document clarification, payment issue, eligibility matter, or any special request, candidates must communicate only through the official email ID of the booked campus for proper written record and processing.
Communication made to staff members through their personal mobile numbers, personal WhatsApp numbers, personal email IDs, or any unofficial communication medium shall not be treated as official communication with the Institute, and the Institute shall not be responsible if such communications are not received, answered / wrongly answered, delayed, or remain unresolved.
The official contact details are available in the Contact Section of the website and on the Institute's official Google listing.
Any query regarding these Terms and Conditions, Refund Policy, Shifting Policy, or any other Institute policy may be sent to the official campus email ID. Candidates are advised to seek clarification before booking and wait until the matter is clarified.
19. Communication and Clarification
Institute representatives may contact candidates to:
communicate important instructions,
communicate any changes in batch, schedule, reporting, or operational matters,
provide additional information,
clarify queries regarding uploaded documents,
clarify queries regarding payments,
clarify unresolved queries,
verify eligibility-related information,
communicate any DGS / DGMA-related requirements.
Candidates are requested to respond to such communications whenever required. Failure to respond, provide the required information, or comply with the communicated requirements may result in withdrawal from the course or batch without refund if the Institute is unable to complete the necessary formalities or determine the candidate's eligibility or compliance status.
20. Incomplete Training
Candidates who do not complete all applicable theory classes, practical sessions, assessments, and applicable E-Learning requirements will not be issued a certificate and may be withdrawn from the batch without refund.
21. Refund and Cancellation
Once a batch is uploaded on DGS E-Governance, requests for refund, cancellation, or transfer will not be entertained.
Booking fees are non-refundable.
Package course fees are non-refundable.
22. DGS / DGMA Orders and Circulars
All candidates must comply with all applicable DGS / DGMA Orders, Circulars, Guidelines, and Regulations, including any future amendments issued by the competent authorities.
The Institute reserves the right to change, amend, add, remove, or update any Terms and Conditions, refund policy, fees, schedules, or operational rules at any time without prior notice. Such changes shall be binding on all candidates.
24. Jurisdiction
All disputes and legal matters relating to admissions, training, payments, certificates, refunds, or any other issue shall be subject to the exclusive jurisdiction of the courts at Kolkata, West Bengal, India, for all HMI campuses.
Declaration
By booking a course, paying any amount, or proceeding with the admission process, the candidate confirms that:
all information provided is true and correct;
he/she has read and understood these Terms and Conditions;
he/she agrees to comply with all Institute rules and all applicable DGS / DGMA regulations;
he/she accepts the Refund Policy, Shifting Policy, Attendance Rules, and all other policies published by the Institute;
the above policies shall be binding on the candidate whether or not they are read in full by the candidate.
